Return & Refund Policy

Last Updated: June 17, 2025
Market: United States Only

At ZekePrints, we believe that buying from a small brand should feel personal—and dependable. That’s why we pour our time into every shirt we make, and why we’re just as committed to what happens after it lands in your hands.

We know that sometimes things don’t go as planned. Maybe the size wasn’t quite right. Maybe something arrived damaged. Or maybe you just changed your mind. Whatever the reason, our return policy is built to be simple, fair, and honest—because that’s how we run our business.

Cancellation Window

If you made a mistake or had a quick change of heart, you can cancel your order within 12 hours of placing it. Since we begin production shortly after your order is placed, we kindly ask that you reach out as quickly as possible. If we catch it in time, we’ll issue a full refund—no stress, no hassle.

How to Cancel or Return an Order

To start a return, exchange, or cancellation, simply email us at [email protected] or give us a call at +1 (208) 210-6156. Our team is here Monday to Saturday, 9:00 AM to 5:00 PM PST.

We’ll walk you through what to do and where to send the item. If your return is due to an error on our part—like a printing mistake, damaged item, or the wrong size—we’ll cover the return shipping and make it right, fast. If the return is for a personal reason, like choosing the wrong size or changing your mind, we’ll still gladly accept it, though we do ask that you cover the shipping cost back to us.

After the 12-Hour Window

Once production begins, we usually can’t cancel the order, but that doesn’t mean we leave you hanging. We offer a generous 90-day return window after delivery. As long as the item hasn’t been worn, washed, or damaged and is in its original condition with tags and packaging, we’re happy to process your return.

Returns should be sent to:
ZekePrints – Returns Dept
888 Isabella St
Oakland, CA 94607
United States

Please include your order number or any info we’ve asked for so we can handle your request without delay.

Refund Process

Once your return arrives, we’ll inspect it carefully—just to make sure it’s in good shape. Within 3 business days of approval, we’ll issue your refund to the original payment method. Your bank might take another few days to reflect the funds, but we’ll keep you updated throughout the process.

If the return was our mistake, we’ll refund your original shipping cost too. If not, the original shipping fee will be excluded from the refund.

Exchanges Made Easy

Need a different size? No problem. If your order was the wrong fit, arrived damaged, or we sent the wrong thing, we’ll send you a prepaid return label and get your replacement in motion as soon as we receive the original item back.

Just reach out to us with your order number and a quick description of the issue—we’ll take it from there.

Trust Is Our Policy

We’re not a faceless company. We’re a small team that believes in doing things the right way—communicating clearly, fixing mistakes quickly, and treating every customer with respect. We’re not here to trick you with fine print or bury you in policies. We want your experience with ZekePrints to feel human, real, and reliable.

If something goes wrong, we’ll do everything we can to make it right. Because trust is what we build, one order at a time.

Need Help?

If you have questions, concerns, or just want to talk to someone who cares, we’re here.
Email us anytime at [email protected], or call us at +1 (208) 210-6156 during business hours.

Thanks for supporting ZekePrints. We’re grateful for every order—and honored to be part of your story.