Return & Refund Policy
Last Updated: July 2025
Applies to: United States Orders Only
At ZekePrints, every shirt is made with purpose—and that purpose doesn’t stop at checkout. We’re committed to making sure your experience feels just as intentional after delivery. That’s why our return policy is built on clarity, fairness, and trust.
Order Cancellations
You can cancel your order within 24 hours of purchase. Because we begin production shortly after, please reach out as soon as possible. If your order hasn’t entered production yet, we’ll cancel it and issue a full refund—no hassle, no delay.
Return & Exchange Policy
We accept returns and exchanges within 90 days of delivery under the following conditions:
The item must be unworn, unwashed, and undamaged
The item should be in its original condition (If possible, please include the original packaging, though it’s not required)
You may return or exchange your item for any reason—whether it’s the wrong size, a changed mind, or a product concern.
Step-by-Step Return Instructions
Step 1: Contact Us First
To begin a return or exchange, please contact us first at [email protected] or call us at +1 (510)-606-3339 . Do not ship your item without first getting confirmation and instructions from our team.
Step 2: Follow Our Instructions
Once we confirm your return request, we’ll send you all necessary details—including the return address, shipping label (if applicable), and a unique return authorization number.
Who Covers the Return Shipping?
| Reason for Return | Who Pays Return Shipping? | Refund Includes Original Shipping ($4.99)? |
|---|---|---|
| Our mistake (misprint, defect, wrong item) | ZekePrints | Yes |
| Exchange for size or fit | ZekePrints (one-time) | Yes |
| Personal change of mind | Customer | No |
We offer one free size exchange per order. Additional exchanges may require you to cover return shipping.
Return Address
(Only after contacting us)
ZekePrints – Returns Dept
888 Isabella St, Oakland, CA 94607, United States
Refund Process
Once we receive and inspect your return, we’ll process your refund within 3 business days to your original payment method. Your bank may take additional time to post the funds.
If the return is due to a ZekePrints error, we’ll also refund the original shipping cost.
If the return is for personal reasons, the original shipping cost will not be refunded.
Exchanges Made Easy
Need a different size? No problem.
We offer one free exchange for sizing issues. We’ll email you a prepaid return label, and your replacement will be shipped as soon as the original item is received.
To request an exchange, contact us with your order number and the new size you need. Our team will handle the rest.
Need Help?
We’re real people who care about doing things right.
📧 Email: [email protected]
📞 Phone: +1 (510)-606-3339
🕒 Support Hours: Mon–Sat: 9:00 AM-5:00 PM (PST)
